Other than the above mentioned site specific details, there are other remarkable features which are across the board on all sites. These sites have options like "choose currency" which gives the flexibility of allowing people from different countries to use the website and not be confused by the exchange rate and the final amount. Also in terms of monetary convenience, the customer incurs no transactionary costs when making any bookings online. He gets the flexibility of various means of payments like debit or credit card. In a way, with the help of ICT’s you need not be a professional to execute online transactions in a secured manner.
Then we also have a handful of what we can call link or bridge sites like www.wego.com. Such sites crawl over many other travel sites to fetch you the best results possible. In one go the site can help you scan over 40 different travel sites.
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| Website of www.wego.com |
On the front of the hotel such travel sites benefit them in a sure way by providing more business but in some cases as seen even for popular hotels, they become marginalized by only certain sects of people who are well versed with them. By making use of such sites customers come face to face with new options. But just like the two sides of the coin this enhanced hotel reservation experience has some drawbacks too. Unresolved queries are one of them. When users ask questions, it might not be answered. As e-mails tend to be ignored and answers through phone calls are seldom clear enough. This is when a physical store front where users can go down and ask questions would be deeply appreciated. Another issue often encountered is cumbersome cancellation of booking. Some websites might not provide this service, and should there be any emergency, any cancellation of booking will still be charged as per normal, this causes users to lose out monetarily and might not want to book online through the websites anymore.
