ICTs have a range of applications. Be it the student portals of educational institutes, the tap systems in mrts, the online shopping websites or the millions of applications available on our hand phones. Similarly, ICTs have played a big part in the evolution of hospitality by revolutionizing the entire process of hotel room reservation.
From the times, where one had to spend hours on the phone with travel agents wrecking our brains to get the right deals, we have taken a major leap and moved into an era where room reservation is a task of mere mouse clicks.
For an individual sitting in Bukit Timah to book a room in a hotel in Barcelona has become a transformational experience, where the individual is just short of being in the hotel premises and experiencing it in flesh and blood.
One can now not only book rooms online from a plethora of options, one can check out the site of the hotel, view the map as well as the satellite images, check out the photographs, request for special services and all this not only from the parent website or the virtual front desk but even from various third party travel sites
